Privacy Policy for
7u7vip

1 Introduction

7u7vip is an online gaming and cricket betting platform serving players in the Bangladesh market. As part of operating the Platform, we necessarily collect and process certain personal information about the individuals who register and play with us. We recognise that your personal information belongs to you, and we are committed to handling it with transparency, integrity, and care.

This Policy applies to all personal data collected through the 7u7vip website at 7u7vip.vip, any mobile-optimised version of the Platform, and any communications between you and 7u7vip via email, live chat, or other support channels. It applies regardless of the device you use to access the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and contain additional provisions relevant to your use of the Platform and the data we hold about you.

2 Data Controller

For the purposes of this Privacy Policy, 7u7vip acts as the data controller in respect of personal data collected from players and visitors to the Platform. As data controller, 7u7vip determines the purposes for which and the means by which personal data is processed.

Where we engage third-party service providers to process personal data on our behalf (for example, payment processors, identity verification services, or game content providers), those parties act as data processors and are bound by contractual obligations to process your data only as instructed by 7u7vip and to maintain appropriate security standards.

If you have any questions about how your personal data is handled, you may contact us at any time at [email protected].

3 Data We Collect

We collect personal data through several channels: information you provide directly to us during registration and account use; information generated automatically through your use of the Platform; and information received from third parties where you have consented to that sharing.

3.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, residential address (including city and district, e.g., Dhaka, Chittagong, Sylhet, Khulna), email address, and mobile phone number.
• Identity Verification (KYC) Documents: Government-issued photo ID (National ID card, passport, or driving licence), proof of address, and proof of payment method ownership submitted during the KYC process.
• Payment Data: Mobile banking account details (e.g., bKash and Nagad registered numbers), bank account information (e.g., Dutch-Bangla Bank, BRAC Bank), and card details (Visa, Mastercard) processed via our secure payment partners. Full card numbers are never stored by 7u7vip directly.
• Communications: Messages, complaints, and support requests you send via email or live chat, and any documentation you attach to those communications.
• Responsible Gaming Requests: Self-exclusion requests, deposit limit settings, and session time limits you configure through the Platform or via support.

3.2 Information Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
• Usage Data: Pages visited, games played, bets placed, session start and end times, betting history, deposit and withdrawal transactions, and interactions with promotional offers.
• Cookies and Tracking Technologies: Session identifiers, preference cookies, and analytics data as described in Section 7.

3.3 Information from Third Parties

• Payment Providers: Transaction confirmation data and fraud-screening signals from bKash, Nagad, Rocket, Upay, and card payment processors.
• Identity Verification Providers: Results of automated identity and age verification checks against government databases.
• Fraud Prevention Services: Risk signals and device fingerprinting data from third-party fraud detection partners.

4 Purpose of Processing

The table below summarises the primary purposes for which 7u7vip processes personal data. We process your data only for the purposes listed here or for additional purposes that are compatible with those listed.

Purpose	Data Used	Necessity
Account registration and management	Registration data, device data	Required to use the Platform
Identity and age verification (KYC)	ID documents, date of birth, address	Required for compliance
Processing deposits and withdrawals	Payment data, transaction history	Required to use the Platform
Fraud prevention and security	Device data, IP address, transaction data	Required — legitimate interest
Customer support	Communications, account data	Required to use the Platform
Responsible gaming tools	Betting history, limit settings	Required — legal obligation
Personalisation of gaming experience	Usage data, betting history	Optional — consent basis
Marketing communications	Email, phone number	Optional — consent basis
Platform analytics and improvement	Usage data, cookies	Legitimate interest
Legal and regulatory compliance	All categories as required	Required — legal obligation

5 Legal Basis for Processing

7u7vip processes personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 7u7vip (i.e., providing you with access to the gaming platform, processing your deposits and withdrawals, and managing your account).
• Legal Obligation: Processing is required for 7u7vip to comply with applicable legal requirements, including anti-money laundering (AML) obligations, age verification requirements, and responses to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for 7u7vip's legitimate business interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your privacy rights.
• Consent: For optional processing activities such as marketing communications and personalisation, 7u7vip relies on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Data

7u7vip does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal information only in the circumstances described below, and only to the extent necessary for each purpose.

6.1 Service Providers and Data Processors

We share data with carefully vetted third-party service providers who assist us in operating the Platform. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks) — to process your deposits and withdrawals securely.
• Identity verification providers — to conduct KYC checks and verify your age and identity.
• Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — limited technical data is shared to deliver game content and maintain game integrity. These providers are certified operators with their own data protection obligations.
• Fraud detection and security services — to detect and prevent fraudulent activity, money laundering, and unauthorised access.
• Cloud hosting and infrastructure providers — to store and process data on secure servers.
• Customer support platforms — to manage live chat and email support interactions.

All service providers are bound by data processing agreements that require them to process your data only on our instructions, to maintain appropriate technical and organisational security measures, and not to use your data for their own purposes.

6.2 Legal and Regulatory Disclosures

7u7vip may be required to disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where we are legally obligated to do so. In such circumstances, we will disclose only the minimum data necessary to satisfy the legal requirement, and we will not notify you in advance where doing so would be unlawful or would compromise an investigation.

6.3 Business Transfers

In the event that 7u7vip is involved in a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will provide reasonable notice of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.

7 Cookies & Tracking Technologies

7u7vip uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise returning users, maintain session state, and understand how the Platform is being used.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, login authentication, security tokens. The Platform cannot function without these cookies.	Session / up to 24 hours
Functional	Remembering your language preference, saved game settings, and responsible gaming limit configurations.	Up to 12 months
Analytics	Understanding which pages and features are most used, identifying technical errors, and measuring platform performance. Data is aggregated and anonymised where possible.	Up to 24 months
Marketing	Tracking which promotions you have viewed or interacted with so we can send you relevant offers (only with your consent).	Up to 12 months

7.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform. You may control optional cookies (functional, analytics, and marketing) through your browser settings. Most modern browsers allow you to refuse all cookies or to delete cookies that have already been set. Please note that disabling cookies may affect the functionality of some features on the 7u7vip Platform.

8 Data Retention

7u7vip retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and registration data: Retained for the duration of the account and for a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission, in compliance with financial crime prevention requirements.
• Transaction records (deposits, withdrawals, bets): Retained for a minimum of 5 years following each transaction date.
• Customer support communications: Retained for 2 years from the date of the last communication in a support thread.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter to demonstrate compliance.
• Cookie and analytics data: As specified in Section 7, up to 24 months.

Where personal data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual.

9 Security Measures

7u7vip implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• Encryption in Transit: All data transmitted between your browser or app and 7u7vip servers is protected by TLS (Transport Layer Security) encryption, preventing interception during transmission.
• Encryption at Rest: Sensitive data stored on our systems — including identity documents and financial records — is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to 7u7vip staff and contractors who have a legitimate operational need. All access is logged and monitored.
• Secure Payment Handling: 7u7vip does not store full card numbers. Card payment data is tokenised and handled directly by PCI-DSS compliant payment processors.
• Two-Factor Authentication: 7u7vip supports and encourages the use of two-factor authentication (2FA) on player accounts to prevent unauthorised login.
• Regular Security Assessments: Our platform undergoes periodic security reviews to identify and remediate vulnerabilities before they can be exploited.

10 Your Rights

As a player on the 7u7vip Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within a reasonable timeframe, and no later than 30 days from receipt of your request.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data. This right is subject to certain limitations — for example, we are required to retain transaction records and KYC documentation for legal compliance purposes even after account closure.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while a dispute is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11 Protection of Minors

The 7u7vip Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from any person under the age of 18. As part of our registration and KYC process, we verify the age of all players before allowing access to real-money gaming features.

If we discover or are notified that we have inadvertently collected personal data from a person under the age of 18, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the payment source. Any winnings generated by an underage account will be forfeited in full.

If you are a parent or guardian and have reason to believe that a person under 18 in your care has registered or attempted to register on the 7u7vip Platform, please contact us immediately at [email protected]. We recommend the use of parental control and content-filtering software to restrict access to gambling websites by minors in your household.

12 International Data Transfers

To operate the 7u7vip Platform, it may be necessary to transfer your personal data to servers or service providers located outside of Bangladesh. Such transfers may occur, for example, when game content providers (such as Pragmatic Play, Evolution Gaming, or Microgaming) process data in connection with delivering their games to you, or when cloud infrastructure services host platform data in overseas data centres.

Where personal data is transferred internationally, 7u7vip ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this Privacy Policy. These safeguards may include contractual clauses, data processing agreements, and verification that the receiving entity operates in a jurisdiction with adequate data protection standards.

By using the 7u7vip Platform, you acknowledge and consent to the international transfer of your data as described in this section, subject at all times to the protections outlined in this Privacy Policy.

13 Changes to This Policy

7u7vip reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to the Platform. The date of the most recent revision is displayed at the top of this document.

Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will make reasonable efforts to notify registered players by email or through an in-platform notification prior to the changes taking effect. Minor clarifications may be made without prior notice.

We encourage you to review this Privacy Policy periodically. Your continued use of the 7u7vip Platform after any revision constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure by contacting support.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7u7vip handles your personal data, please reach out to our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the support widget on the Platform
• Response Time: All privacy-related requests are acknowledged within one business day and resolved within 30 days (Bangladesh Standard Time, UTC+6)

For formal data rights requests (access, erasure, portability), please submit your request in writing via email with the subject line "Data Rights Request — [Your Registered Name]" so that our team can prioritise and track your request efficiently.